Free UK delivery over £35
Please see below answers to the most common enquiries regarding our website, products, shipping and returns.
Please click here to read our Privacy Policy
Please click here to read our Terms & Conditions
For non-subscription orders under £35.00
| Large Letter – Standard | Large Letter – Tracked | Parcel – Tracked | |
| UK | £2.00 | £4.00 | £5.00 |
| Europe | £6.00 | £11.00 | £15.00 |
| USA | £10.00 | £15.00 | £24.00 |
| ROW | £10.00 | £15.00 | £24.00 |
For non-subscription orders Over £35.00
| Large Letter – Tracked | Parcel – Tracked | |
| UK | FREE | FREE |
| Europe | £6.00 | £10.00 |
| USA | £10.00 | £19.00 |
| ROW | £10.00 | £19.00 |
For subscription products – price per box – shipping is standard (untracked)
| Themebox Tier 1 |
Themebox Tier 2/3 |
Big One | |
| UK | Included | Included | Included |
| Europe | £1.00 | £3.00 | £4.00 |
| USA | £2.50 | £4.50 | £7.00 |
| ROW | £2.50 | £5.50 | £8.50 |
We pack and ship Monday – Friday and aim to dispatch within 3 working days of receipt of the order.
For subscription box shipping information, please check our Subscription Box FAQs.
Yes! We ship to the UK and Worldwide via two levels of shipping:
Royal Mail Standard: Orders are sent by Royal Mail Business 48. This is an untracked service.
Royal Mail 48 TRACKED: Orders are sent by Royal Mail 48 Tracked. Item is tracked to delivery point.
For more information visit the Royal Mail website here.
International Standard: Orders are sent by Royal Mail International Standard. This is an untracked service.
International Tracked: Orders are sent by the Royal Mail International Tracked service. Item is tracked to delivery point.
For more information please visit the Royal Mail website here.
Once dispatched (usually within 3 working days), Royal Mail gives the following shipping timescales:
Please Note: Guidance below is based on Royal Mail guidelines and is working days. Please allow longer in busier times.
| Standard Shipping | Tracked Shipping | |
| UK | 5-7 working days | 2-3 working days |
| Europe | 5-10 working days | 3-7 working days |
| USA | 7-14 working days | 5-10 working days |
| ROW | 7-14 working days | 5-10 working days |
If you are ordering from outside of the UK/US, your order may be eligible for tariffs, customs or import duties/taxes. The threshold for fees and fees due vary from country to country we are unable to give advice on an individual order. Your local customs office should be able to give accurate advice.
Yes, these are calculated in our checkout and shown as “taxes” on your invoice.
If your order has not arrived within our accepted time frame (see below), please contact us on orders@oopsadaisyuk.com.
**Please DO NOT send order enquiries via social media or send the same message via multiple different platforms. This will only cause confusion and delay our response to you**
– UK: 2 weeks
– Europe: 4 weeks
– USA / CANADA / AUSTRALIA / ROW: 6 weeks
PLEASE NOTE: If you have not selected a tracked option, we cannot locate your parcel and cannot give any further information before this timescale has lapsed.
We want our customers to be 100% happy with everything they receive from us. Of course, occasionally, mistakes do happen (we are only human)!
We ask that you check your order carefully on receipt. If there is a problem please contact us via email on orders@oopsadaisyuk.com within 30 days and we will happily rectify any issue.
We want you to be totally happy with your Oops a Daisy products, so we gladly accept returns and exchanges if you are not 100% satisfied. Please email us on orders@oopsadaisyuk.com if you have any problems with your order.
Conditions of return:
You must contact us within 14 days of delivery, and ship items back within 30 days of delivery in the condition they were received.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Unfortunately, due to the time involved, we are not able to offer a custom stencil service.
You are only able to use one coupon code at any time. They should be added at the time of checkout into the “coupon code” box. We cannot apply these after the order has been processed.
Email: orders@oopsadaisyuk.com
Address: Unit D2, Harlow Business Centre, Lovet Road, Harlow, CM19 5AF, UK
Instagram: @oopsadaisyuk
Boring marketing emails are the worst. Luckily, we don’t send those. Just cheeky little freebies, sneak peeks at all the newness, and a whole lotta fun.
(That’s worth an email address, right?)