Oops a Daisy UK Ltd – Terms and Conditions

Last updated: 11 April 2025

Welcome to Oops a Daisy UK! We’re so happy to have you here. Please read our Terms and Conditions carefully before using our website. By accessing or purchasing from https://oopsadaisyuk.s.cttn.co.uk, you agree to the terms below.

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1. About Us

Oops a Daisy UK is an online store providing stationery and accessories for planning and journaling. We’re based in the UK and aim to deliver joyful, high-quality products to customers across the country—and beyond!

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2. Using Our Website

By browsing or purchasing from our site, you agree to:

• Use our website lawfully.
• Provide accurate and current information when placing an order.
• Not attempt to harm, hack, or disrupt our site.

You must be at least 18 years old or have permission from a parent or guardian to make a purchase.

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3. Orders & Payments

• All orders are subject to availability and confirmation of the order price.
• Once you place an order, you’ll receive a confirmation email. This is not a guarantee of acceptance.
• We reserve the right to cancel or refuse any order.
• Prices are listed in GBP and may be subject to change.
• We accept secure payments via our secure card processor, Stripe.

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4. Shipping & Delivery

• We aim to dispatch orders within 3 working days.
• Delivery times may vary depending on your location.
• Shipping costs are calculated at checkout and shown before payment.
• Please ensure your delivery details are correct—we can’t be held responsible for lost packages due to incorrect addresses.

For full shipping info, please visit our General FAQ page.

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5. International Shipping, Customs, and Duties

We’re happy to offer international shipping to many countries worldwide.

• International delivery times vary by destination and carrier.
• Please note: customers are responsible for any customs duties, import taxes, or local handling fees imposed by their country’s customs office.
• These charges are not included in our product or shipping prices and must be paid by the recipient.
• We are not responsible for delays due to customs processing.

If you’re unsure about the customs regulations in your country, we recommend checking with your local customs office before placing your order.

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6. Returns & Refunds

We hope you love your purchase! If not:

• You may return items within 14 days of receipt.
• Items must be unused, in original packaging, and in resalable condition.
• Return shipping costs are the responsibility of the customer (unless the item is faulty or incorrect).

Please refer to our Returns Policy for more details and how to start a return.

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7. Intellectual Property

All content on this site (including logos, images, product descriptions, and designs) is the property of Oops a Daisy UK and may not be used or reproduced without written permission.

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8. Privacy

We respect your privacy. Any information you provide is handled in accordance with our Privacy Policy. We don’t share or sell your personal data—ever.

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9. Liability

We strive to keep our website accurate and up to date, but we cannot guarantee that all content is error-free. We are not liable for any indirect or consequential losses related to the use of our site or products.

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10. Changes to These Terms

We may update these Terms & Conditions at any time, so please check back regularly. Continued use of the website means you accept any changes.

11. General Product Safety Regulation (GPSR) – EU Customers

If you’re purchasing from an EU country, please note:

In compliance with the EU General Product Safety Regulation (GPSR) (Regulation (EU) 2023/988), which applies as of 13 December 2024, we ensure that all consumer products sold to customers in the EU are safe for use and comply with relevant EU safety standards.

As part of our compliance:

• We have appointed an EU Responsible Person to act as the contact for product safety issues within the EU.
• Safety information, instructions for use, and potential product risks (if any) are provided clearly on the product packaging or listing.
• If any product safety issues arise (e.g. recalls or alerts), we will promptly inform relevant EU authorities and customers.

EU RP (for authorities only):

Eucomply OÜ
Pärnu mnt 139b-14
11317 Tallinn, Estonia
hello@eucompliancepartner.com
+33757690241

If you have a safety concern or issue regarding any of our products, please contact us immediately.

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12. Verpackungsgesetz (LUCID Packaging Register)

In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My company Oops a Daisy UK is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2904206727331. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.

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13. Contact Us

Got questions? We’re happy to help!

📧 Email: orders@oopsadaisyuk.com
📮 Address: Unit D2, Harlow Business Centre, Lovet Road, Harlow, CM19 5AF, UK
📱 Instagram: @oopsadaisyuk

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